FAQs
How to buy art?
Please contact us. We will reply to you with quotation and shipping information.
If I buy an artwork/art jewel, do I own the copyright?
The copyright is not transferred to the purchaser.
What is a limited edition?
Limited editions are fixed in quantity, meaning we will only produce a certain number.
When will I receive my item?
Please allow an estimated 2-3 weeks for delivery.
How will my order be packaged?
Every work we send to our customers is packed in a box that has been custom-built for your piece. Once securely packaged inside the box, we attach your shipping labels and any necessary customs documents, as well as include your Certificate of Authenticity, certified by the artist.
Please remember to take extra care when opening the packaging and unwrapping your artwork.
How much does shipping cost?
Shipping costs depend on the size, weight and destination of your artwork. We mark the quoted rates up slightly in order to cover some of our packaging costs. We use high-quality, recyclable packing materials to protect your items.
If you are shipping internationally, be prepared for extra fees and delays.
Our international shipping charges do not include the destination country’s duty, tax or customs fees.
Return Policy
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made.
★Please contact us immediately about lost or damaged items.
如何購買藝術品？
請聯繫我們。我們將回复您相關報價和運輸信息。
如果我購買藝術品/藝術珠寶，我是否擁有版權？
版權不會轉讓給購買者。
什麼是限量版？
限量版的數量是固定的，這意味著我們只會生產一定數量。
我什麼時候會收到我的物品？
請允許大約 2-3 週的交貨時間。
我的訂單將如何包裝？
我們發送給客戶的每件作品將包裝在為您的作品所定制的盒子中。作品將安全地包裝在盒子內，我們會附上您的運輸標籤和任何必要的海關文件，以及由藝術家認證的作品保證書。
請記住在打開包裝和打開您的藝術品時要格外小心。
運費是多少？
運費取決於您的藝術品的尺寸、重量和目的地。我們將報價略微上調，以支付我們的一些包裝成本。我們使用高品質、可回收的包裝材料來保護您的物品。
如果您要進行國際運輸，請為額外費用和延誤做好準備。
我們的國際運費不包括目的地國家的關稅、稅金或海關費用。
退貨政策
所有銷售都是最終的。我們不退款、不接受取消或允許換貨。
★如有物品丟失或損壞，請立即與我們聯繫。
Gallery MACARON⁺ 