M⁺FAQ

MACARON⁺宣傳套版

FAQ

 

何謂限量版?

限量版的數量是固定的,這代表我們只會發行一定的數量。

 

如果我購買限量商品,我是否擁有其版權?

版權不會轉讓給購買者。

 

我什麼時候能收到我的物品?

請允許預計2-4週的運送時間。

 

我的訂單將如何包裝?

每件作品都會裝在一個為您的作品而訂製的扁平包裝盒裡,以便寄送給我們的客戶。每一個安全包裝盒內,我們會附上您的運輸標籤和任何必要的海關文件,並附上由藝術家認證的真品保證書。

當拆開包裝並展開您的藝術品時,請務必格外小心。

 

運費需要多少?

運費取決於您的藝術品的大小,重量和目的地。運費會在結帳之前計算,並且合計在您的訂單總價格中。為了彌補部分包裝成本,我們略微上調報價。我們使用高品質,可回收的包裝材料來保護您的物品。

如果是國際快遞運送,請準備好額外產生的費用和延誤的可能。

我們的國際運費不包括目的地國家的關稅、稅費或海關費用。我們不能也不會誤報物品的價值,以協助您避免上述的費用。

 

∙ 商品訂購數量超過20件,請發送電子郵件聯繫我們。Contact to MACARON

∙ 如果您的國家 / 地區不適合結帳訂購,請發送電子郵件至 MACARON⁺,我們將直接與我們的運輸快遞公司聯繫並獲取運輸報價。

∙ 當您的物品遺失或損壞時,請立即與我們聯繫。

email: order@macaronplus.com


What is a limited edition?

Limited editions are fixed in quantity, meaning we will only produce a certain number.

 

If I buy an edition, do I own the copyright?

The copyright is not transferred to the purchaser of the edition.

 

When will I receive my item?

Please allow an estimated 2-4 weeks for delivery.

 

How will my order be packaged?

Every work we send to our customers is packed in a flat box that has been custom-built for your piece. Once securely packaged inside the box, we attach your shipping labels and any necessary customs documents, as well as include your Certificate of Authenticity, certified by the artist.

Please remember to take extra care when opening the packaging and unwrapping your artwork.

 

How much does shipping cost?

Shipping costs depend on the size, weight and destination of your artwork. Shipping costs are calculated prior to checkout and included in the total cost of your order. We mark the quoted rates up slightly in order to cover some of our packaging costs. We use high-quality, recyclable packing materials to protect your items.

If you are shipping internationally, be prepared for extra fees and delays.

Our international shipping charges do not include the destination country’s duty, tax or customs fees. We cannot and will not falsely report on an item’s value to help you avoid these fees.

 

∙ Please contact us for orders for more than 20 units of a item. Contact to MACARON

∙ If your country is not an option at checkout, please email to MACARON and we will contact our carriers directly to get a delivery quote.

∙ Please contact us immediately about lost or damaged items.

email: order@macaronplus.com

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2019